Privacy Policy

1. Who We Are

Gutters And More ("we," "us," or "our") is a licensed gutter installation, cleaning, repair, and gutter guard company located in Lynchburg, Virginia 24502, serving customers throughout Central Virginia within a 60-mile service area. This Privacy Policy describes how we collect, use, and protect information when you contact us, request a quote, or schedule an appointment through our website or by phone.

2. Information We Collect

We collect only the minimum information necessary to provide our services:

• Name — to identify your account and appointment
• Phone number — to send SMS appointment reminders and confirmations, and to contact you about your service
• Email address — to send appointment confirmations if provided

We do not collect payment card information directly. Payments processed through third-party processors are governed by their own privacy policies.

3. How We Use Your Information

Your information is used solely to:

• Schedule, confirm, and remind you of gutter service appointments
• Contact you regarding your service request or estimate
• Communicate about the status of work being performed at your property
• Respond to questions or service inquiries you submit to us

We do not use your information for automated marketing, third-party advertising, or any purpose unrelated to your direct service request.

4. SMS Text Messaging & A2P Communications

This section governs how we send SMS (text) messages and is included to comply with CTIA guidelines, The Campaign Registry (TCR) requirements, and applicable carrier regulations.

5. We Do Not Sell Your Data

Gutters And More does not sell, rent, trade, lease, or otherwise transfer your personal information — including your name, phone number, email, or service address — to any third party for commercial or marketing purposes. Period.

6. Information Sharing

We do not share your personal information with third parties except in the following limited circumstances:

• Service providers: We may share information with software tools (such as scheduling platforms or SMS delivery services) solely to deliver the services you requested. These providers are contractually prohibited from using your data for any other purpose.
• Legal requirements: We may disclose information if required by law, court order, or government authority.
• Safety: We may disclose information when necessary to protect the safety of our employees, customers, or the public.

7. Data Retention

We retain customer information only as long as necessary to provide services and comply with legal obligations. Customer records related to completed jobs are typically retained for up to 3 years for warranty and service history purposes. SMS opt-in consent records are retained for a minimum of 4 years as required by carrier compliance guidelines.

You may request deletion of your personal information at any time by contacting us at (434) 401-5999 or [email protected].

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Access to customer information is limited to staff members who need it to perform their job duties.

9. Children's Privacy

Our services are intended for adult homeowners and property managers. We do not knowingly collect personal information from individuals under the age of 18. If we learn that we have inadvertently collected information from a minor, we will delete it promptly.

10. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS communications at any time by replying STOP
• Opt out of any other communications by contacting us directly

To exercise any of these rights, contact us using the information in Section 11 below.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.